Shipping

Shipping costs

We offer various options. The cheapest option for postage is € 5, - to addresses in France, The Netherlands and Belgium, € 10, - to addresses in Germany and € 12, - to addresses in Great Britain, Ireland, Spain, Portugal, Italy, Poland, Hungary Switzerland, Austria and Denmark. We offer free shipping for orders over € 100.

Shipping costs include handling and packing costs as well as shipping costs. We advise you to group all products in one order. If you place separate orders, you also pay double the shipping costs.

Your package shipment

Packages are generally shipped within 2 business days after receiving the payment. You have the choice between two senders, Colissimo and Chronopost. It is also possible to have the package delivered to a delivery point. Are you near Montpellier? Then you can pick up your purchase for free from the office in Montpellier.

Track & Trace

After the purchase, you will receive a Track & Trace code so you can keep an eye on the package (of course this is not the case if you choose to pick up the package in Montpellier).

Shipping at your own risk

Your package is sent at your own risk, but we pay special attention to each package to protect your order.

Packaging options

During the ordering process you have the choice of recycled packaging and / or to have the order gift wrapped for a fee.

Packing material

All our packaging material is environmentally friendly. The envelopes are made of FSC certified kraft paper that is filled with recycled materials. The cardboard boxes are made from recycled material. The tape is biodegradable and you can dispose of it with the old paper.

We prefer to use, at your approval, packaging that has been used before, as long as it is still in good condition.

Digital invoice

We choose not to print out the invoice. That way we save on paper. You will therefore receive the invoice by e-mail. On the invoice you will find information such as order number, order details and delivery address.

Returns

We obviously hope you are happy with your purchase! But if that is not the case then you can enjoy a long return period with us. You have 30 days after receipt of the order to return a product.

Please be aware that the costs of returning any items will be at your own expense.

Return conditions

The price tags and the label must be attached to the product and the clothing must not be damaged in any way. As soon as this is the case, we can not return the cost of the item. MaeSue.com has final decision on this.

Return process

Always let us know ahead of time if you want to return something. Afterwards, you can send the package to:

Mae Sue

1 Rue des Teissiers

34000 Montpellier

France

Always add your name and order number to the package. The goods are your responsibility until they reach our office.

Refunds

The return costs are not reimbursed by MaeSue.com and the amount that is returned does not include the shipping costs. As soon as we have received the package, we will refund you the purchase price within 7 days.